How to cancel

Stop your plan from renewing

A plan renews only when you pay again, when "Renew automatically from the balance" is on, or when you chose card auto-renewal at checkout. To stop renewing:

• Sign in to the dashboard as the workspace owner.
• Open Billing.
• Turn off "Renew automatically from the balance", or, if card auto-renewal is on, click "Cancel auto-renewal".

That's all. Your card will not be charged again, and nothing more will be charged.

What happens when the plan ends

• You keep your paid plan until the end of the period you paid for.
• When it ends and is not renewed, you have 3 days to renew; after that the workspace moves to the Free plan automatically. You don't need to do anything, and nothing is charged.
• The free trial works the same way: it ends by itself and the workspace moves to the Free plan. There is nothing to cancel.
• On the Free plan your chat widget keeps working, within the Free plan's limits. Sites and seats above those limits are paused, not deleted.
• Chats older than the Free plan's 30-day history are kept for another 30 days, so if you renew in that time, they are restored.

Changed your mind?

Turn the switch back on, or renew from the Billing page at any time (card auto-renewal can be chosen again at checkout).

Getting your money back

Cancelling stops future payments; it does not refund the period you already paid for. If this was your first paid purchase and you paid less than 7 days ago, you can ask for a full refund as described in our Refund Policy.

Leaving for good

To delete everything, first export what you want to keep, then go to Account security → Close workspace. All sites, chats, visitors, files and team members are deleted permanently and the encryption key is destroyed. Any remaining balance and paid time are lost. This cannot be undone.

Need help?

Email support@sealreply.com and we'll help you cancel.