Simple prices that grow with you

Yes. The Free plan has no time limit and needs no credit card or payment details. Upgrade whenever you need more advanced features; your data stays.

No. Each plan includes a number of agent seats, websites and monthly chats for one price. When your team grows, move up a plan.

Every plan, Free included, has what you need to catch customers and follow them up: live visitors, proactive greetings, the email fallback when nobody replies in time, push notifications, lead status and reminders, results for the last 30 days, and export. Paid plans raise the seats, websites, monthly chats and history, and add the open API, webhooks and agent groups. Pro and Business add full results reports, live chat translation and removing the SealReply branding; see the comparison above.

No, they are on every plan, and watching live visitors uses no allowance. A greeting that opens a new chat counts towards your monthly chats, up to the plan's number, without the buffer that visitor-started chats get.

On Pro and Business; Free and Starter don't include it. It comes with a monthly character allowance (see the comparison above). Visitor messages and agents' replies both count by the length of the original text: a visitor message translated once isn't counted again when reopened, each translation of a reply counts, and auto-translate uses the allowance on each new message. Messages of only emoji, numbers or punctuation don't count. The allowance is shared by the workspace, resets on the 1st of each month (UTC) and doesn't carry over, and the owner is emailed at 80% and 100%. Once it's used up, translation pauses until next month, or you can move to a plan with a larger allowance; extra characters can't be bought separately for now. It stays off until the workspace owner turns it on, because the text you translate is sent to a translation provider (Microsoft Azure Translator).

You can pay by card, crypto and other methods. Checkout lists only the ways that take the currency shown, with the exact amount. Orders are held for 30 minutes. The Free plan needs no payment details at all.

As soon as the payment is confirmed. We email you when it starts, and receipts can be downloaded from the dashboard. Crypto payments wait for the on-chain confirmation, usually a few minutes.

Yes. Upgrades start immediately and you only pay the difference for the days left. Downgrades start when your current period ends. With card auto-renewal on, cancel it first, then change; the time you've paid for stays available.

A chat starts with a visitor's first message, or when an agent starts one, and ends when an agent closes it or after a stretch without messages (30 minutes by default; site owners can set 10 minutes to 24 hours). Offline messages don't count.

We email you at 80% and 100%. On a paid plan new chats are still taken for 3 days after that, with a reminder in the dashboard; then visitors can only leave a message until next month or until you upgrade, which restores chat at once. The Free plan gets 10% more, then show the offline message form. Visitors never see an error.

We remind you by email 7, 3 and 1 days before. After expiry you get a 3-day grace period to renew; then your workspace uses the Free plan's limits, your data is kept, and extra websites and seats are paused until you upgrade.

Your card is only charged each period if you chose card auto-renewal at checkout; with balance renewal on, the plan renews from your account balance before it expires. Otherwise you pay again yourself when it ends. The owner can cancel on the Billing page, with no email needed; the time you've paid for stays available, then you move to the Free plan.

Yes. Your first paid purchase can be refunded in full within 7 days, no reason needed; renewals, upgrades and balance top-ups are not refunded. Overpayments and payments that arrive after an order expires are added to your account balance. See our Refund Policy for details.

Yes, on every plan. Owners and admins export chat history as CSV or JSON, up to 31 days and 5,000 chats at a time, and can export or delete everything about one visitor to answer a privacy request. If you stop using SealReply, the owner can close the workspace under Account security, which permanently deletes all sites, chats, visitors and files and can't be undone, so export what you want to keep first.